We are
Proactive Customer Solutions
At PROACS, we empower organizations to deliver exceptional customer services tailored to their needs. We can help you take your business to the next level.
Talent Outsourcing
Access our global network of experienced professionals from ICT domain. Our experts can work for you locally, remotely, or a mix of both.
Service Transformation
Take your services to the next level by creating a customer-oriented operating model, building proactive teams and streamlining the processes.
Service Outsourcing
Outsource the entire process to us and we will take care of the resources, tools, documentation, and planning in a fully managed service model.
Our customer success goals
Boost customer engagement
If you want success, talk to your customer! We will make sure to:
- Build a solid relationship with your customer by being proactive, direct and transparent.
- Develop a human connection and provide personalized support.
- Be the voice of your customer within your organization.
- Customers want solutions for their problems, thus make sure to place decision-making consultants to interact with them.
Monitor customer success metrics
You can’t improve what you don’t measure! To ensure a comprehensive customer and business overview, we will track:
- Onboarding KPIs
- Product/Service usage
- CSAT & NPS
- Churn rate
- Retention level
- Booking, revenue and billing forecast
- Lifetime value
Grow products and services
How can our services help you grow your business?
- Master the product/service and become brand ambassador.
- Channel customer input for product/service evolution.
- Cooperation with Product Management, Engineering and Product Marketing during design, prototype testing, and product launching.
- Identifying upsell and cross-sell opportunities, and coordinating with the sales team to materialize the opportunities.
Optimize processes and documentation
The next goal is to establish fluent processes supported by extensive documentation:
- Job, process and service description
- Service SLA definition
- Support and escalation matrix
- UAT and service acceptance procedure
- Internal WIKI and shared libraries
- Technical and business playbook
- FAQ
Scale fast but control the costs
While working hard to grow your business, you as an organization need to make sure that costs are still under control. Hiring proves to be quite a challenging process with lots of associated costs such as salary, employee and fringe benefits, onboarding, training time and much more. In the end, you would still be hoping that your new team member would fit in and stay for a long time.
We can help you get rid of all these obstacles by offering on-demand qualified resources to help you support your business growth in a cost-benefit approach.
